Frequently Asked Questions
Everything you need to know about our limited-edition spectacles and service.
What makes Jacques Marie Mage frames unique?
Our frames are limited-edition, micro-produced collectibles handcrafted in Japan and Italy using premium materials like 10mm block acetate and precious metals such as 18k gold and sterling silver.
How do I know if my frames are authentic?
Each pair of Jacques Marie Mage glasses comes with a hand-numbered certificate of authenticity and unique serial number engraved on the inner temple to ensure its provenance.
What is your shipping policy for international orders?
We offer insured worldwide shipping via premium carriers. Delivery times vary by region, but most international orders arrive within 5-7 business days.
Can I return my order if I am not satisfied?
Yes, we accept returns within 14 days of delivery, provided the frames are in their original, unworn condition with all packaging, certificates, and accessories included.
Do you offer prescription lens services?
While our online store primarily ships frames with high-quality CR39 or mineral glass lenses, we recommend visiting an authorized optical partner for custom prescription lens fitting.
How should I care for my luxury eyewear?
To maintain the luster of your frames, clean them regularly with the provided microfiber cloth and store them in their protective case when not in use. Avoid exposure to extreme heat or harsh chemicals.